Food Markets

Orders will usually be despatched within 24 hours of receipt, however please allow up to 7 days for delivery.

DELIVERY

Orders will usually be despatched within 24 hours of receipt, however please allow up to 7 days for delivery.

UK
All orders over £22 will be sent free within the UK on a standard 2-3 day courier service. The delivery charge for all orders of £22.00 or less within the UK is set at £5.00 on a 2-3 day courier service, using the best available option of courier operating within Parcel2Go.com. Unfortunately, we are unable to offer a guaranteed next day delivery option; however, if you have an urgent need, please get in touch on 07900 994576 to discuss how quickly we can despatch an order. Orders being dispatched to Ireland will incur a delivery charge of £15.50 using UPS or best possible alternative.

If you cannot be available to accept a parcel during working hours, please provide an alternative delivery address or details of where your parcel can safely be left. 

INTERNATIONAL ORDERS
International orders carry a specific carriage charge dependent on the country. We would advise international customers to email us and we will arrange a postal delivery quote for you and the amount charged will reflect the exact cost for the weight of the parcel.

Any claims for breakages must be made by email to hello@viviacrumps.co.uk within two days of delivery.

RETURNS

In the unlikely event that you have a fault with any of our products please contact the office on 01572 737 365 immediately. Retain the jar or item and make a note of the batch number, which can be found on a label applied to the base of the jar or stamped on the rim of the lid. Please be aware that all our products are handmade and may differ slightly from batch to batch.

Our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at hello@viviacrumps.co.uk.

EXCHANGES (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@viviacrumps.co.uk and send your item to: Mrs Crump’s Ltd, 6 The Jetty, Wing, Oakham, Rutland LE15 8RX

SHIPPING

To return your product, you should mail your product to: Returns, Mrs Crump’s Ltd, 6 The Jetty, Wing, Oakham, Rutland LE15 8RX.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping items over £40, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.